Terms of use
Clear expectations for a trusted movement.
Legal review & updates
Terms and Agreements under ongoing legal review
Updated periodically to reflect our services, operational experience and applicable legal requirements.
These Terms of Use and Conditions of Carriage govern your access to and use of the OLADAY website, customer applications, booking interfaces, tracking services, customer-support channels, business-listing features, and related services.
The Platform is operated by OLADAY EXPRESS LOGISTICS LTD, referred to in these Terms as “OLADAY,” “we,” “us,” or “our.”
By creating an account, requesting a quotation, placing a booking, paying for a Service, handing an Item to us, using our tracking tools, or otherwise using the Platform, you confirm that you have read, understood, and accepted these Terms.
When you book on behalf of a business, organisation, sender, consignee, cargo owner, vehicle owner, construction site, or another person, you confirm that you have authority to accept these Terms on that person’s behalf.
Please do not use the Platform or submit an Item for transportation if you do not agree to these Terms.
01 · Section
Definitions
In these Terms:
1.1. “Account”
Means a registered OLADAY customer profile created through the Platform.
1.2. “Booking”
Means a request for any OLADAY Service submitted through the Platform, customer care, an authorised OLADAY representative, or another approved booking channel.
1.3. “Booking Confirmation”
Means the electronic confirmation, receipt, quotation acceptance, invoice, booking reference, tracking number, or other communication confirming that OLADAY has accepted a Booking.
1.4. “Business Listing”
Means a business profile, advertisement, service listing, product listing, Auto Deal, equipment listing, or similar third-party commercial content displayed through the Platform.
1.5. “Consignee” or “Recipient”
Means the person or organisation identified to receive an Item or Service.
1.6. “Customer”
Means the person or organisation requesting, purchasing, receiving, or paying for a Service.
1.7. “Declared Value”
Means the value of an Item stated by the Customer and expressly accepted by OLADAY for the relevant Booking.
1.8. “Driver”
Means a rider, driver, operator, partner-company employee, subcontractor, or other authorised person performing all or part of a Service.
1.9. “Item”
Means any parcel, package, document, load, container, material, machinery, vehicle, cargo, equipment, consignment, or other property submitted for transportation, handling, storage, loading, or delivery.
1.10. “Partner”
Means an independent logistics company, transporter, specialist operator, supplier, contractor, vehicle owner, equipment provider, or other business engaged by OLADAY to perform part or all of a Service.
1.11. “Platform”
Means the OLADAY website, customer applications, mobile applications, APIs, booking systems, tracking systems, customer-care channels, and related digital services.
1.12. “Service”
Means any service offered or coordinated through OLADAY, including parcel delivery, Express delivery, Same Day delivery, Next Day delivery, Saver or pooled delivery, van hire, Share Van, interstate delivery, cargo movement, trailer and haulage services, container movement, construction supplies, dump-truck services, equipment transportation, specialist logistics, Auto Deals, Business Listings, and any related service introduced from time to time.
1.13. “Service Order”
Means the complete contract for a Booking, consisting of these Terms, the Booking Confirmation, accepted quotation, invoice, service description, applicable cancellation policy, compensation limit, and any special written conditions.
1.14. “Share Van” or “Shared Route”
Means a Service under which cargo space in a vehicle may be allocated among multiple Customers whose Items are travelling along compatible routes.
1.15. “Tracking Information”
Means location data, estimated arrival information, status updates, photographs, timestamps, driver updates, vehicle-tracker information, proof-of-pickup information, and proof-of-delivery records.
02 · Section
About OLADAY and the Platform
2.1.
OLADAY provides and coordinates logistics, transportation, delivery, haulage, construction-support, marketplace, and related services.
2.2.
Some Services are performed using vehicles owned, managed, or directly controlled by OLADAY.
2.3.
Other Services may be performed wholly or partly through carefully selected Partners, particularly for:
a. interstate transportation;
b. destination last-mile delivery;
c. regional relay or hub operations;
d. specialised haulage;
e. heavy-equipment transportation;
f. cranes, escorts, lifting, towing, recovery, or route-clearance services;
g. construction materials;
h. vehicle or machinery supply; and
i. areas where OLADAY does not directly operate a vehicle or branch.
2.4.
OLADAY may allocate or reallocate a Booking to a suitable vehicle, Driver, Partner, hub, route, or service category where reasonably required to complete the Service safely and efficiently.
2.5.
Where another OLADAY group company, supplier, seller, or Partner is the direct provider of a particular product or Service, that provider may be identified in the Booking Confirmation or invoice.
2.6.
Nothing in these Terms guarantees that every Service shown on the Platform is available in every location or at every time.
03 · Section
Eligibility
3.1.
You must be at least 18 years old and legally capable of entering a binding contract to create an Account or place a Booking.
3.2.
A person below 18 may only receive an ordinary delivery where an adult Customer has placed the Booking and the Item is lawful and suitable for delivery to that person.
3.3.
OLADAY may require an adult recipient, valid identification, company authorisation, or additional verification for:
a. high-value Items;
b. business consignments;
c. sensitive documents;
d. vehicles or machinery;
e. regulated Items;
f. interstate cargo;
g. construction materials; or
h. any Booking presenting an elevated fraud, safety, or security risk.
04 · Section
Accounts and Registration
4.1.
Certain Platform functions may require an Account.
4.2.
You may be required to provide information such as:
a. full name;
b. telephone number;
c. email address;
d. business or organisation name;
e. pickup and delivery addresses;
f. billing information;
g. government-issued identification, where reasonably required;
h. recipient information; and
i. other information necessary to provide the Service.
4.3.
You must ensure that all information submitted is accurate, complete, lawful, current, and not misleading.
4.4.
You must promptly update information that changes.
4.5.
OLADAY may use a one-time password, device verification, email verification, telephone verification, security code, or another authentication method.
4.6.
You are responsible for protecting your Account, telephone, email, verification codes, passwords, and devices against unauthorised access.
4.7.
You must not:
a. allow another person to impersonate you;
b. sell, rent, transfer, or share your Account for fraudulent or unauthorised purposes;
c. create Accounts using false or stolen information;
d. interfere with Account verification; or
e. use another person’s payment method without permission.
4.8.
You must notify OLADAY promptly if you believe your Account or device has been compromised.
4.9.
OLADAY may require additional verification, restrict Account functions, invalidate active sessions, or suspend an Account where we reasonably suspect fraud, misuse, impersonation, unauthorised access, or a security incident.
4.10.
You are responsible for activities performed through your Account unless you have promptly reported unauthorised access and the activity was not caused or enabled by your negligence, fraud, or deliberate conduct.
05 · Section
Business Accounts
5.1.
Businesses may use the Platform for commercial deliveries and logistics operations.
5.2.
A person opening or using a business Account confirms that the person is authorised to act for the business.
5.3.
A business may remain responsible for Bookings placed by its authorised employees, representatives, or approved users.
5.4.
OLADAY may provide business Customers with agreed credit terms, monthly invoicing, custom tariffs, dedicated support, API access, volume discounts, or operational service levels under a separate written agreement.
5.5.
Where a separate written business agreement conflicts with these Terms, the separate agreement will prevail only to the extent of that conflict.
06 · Section
OLADAY Services
OLADAY may provide or coordinate the following Services.
6.1. Parcel and Express Delivery
Motorcycle or other suitable vehicle delivery for documents, parcels, and appropriately packaged Items within supported areas.
6.2. Same Day Delivery
Pickup and delivery intended to be completed within the same operating day, subject to booking time, route, distance, capacity, traffic, weather, and operational conditions.
6.3. Next Day Delivery
A scheduled or lower-priority delivery intended for pickup or completion during the next applicable operating period.
6.4. Saver or Pooled Services
A discounted Service under which compatible Bookings may be grouped, routed, or scheduled together.
6.5. Van Hire
Full or partial use of a van for local, regional, or interstate transportation.
6.6. Share Van or Shared Route
Transportation of cargo in a shared vehicle where the Customer pays according to the space, weight, dimensions, route, or capacity used.
6.7. Cargo Truck, Trailer and Haulage
Transportation of palletised cargo, commercial goods, containers, oversized loads, industrial Items, and other approved cargo.
6.8. Construction Freight and Supplies
Transportation or supply of construction materials such as granite, sharp sand, laterite, aggregates, steel, containers, or other approved materials.
6.9. Dump-Truck Services
Movement, delivery, or tipping of bulk construction materials using an appropriate dump truck.
6.10. Heavy-Equipment Services
Transportation, relocation, mobilisation, or supply coordination involving excavators, loaders, tractors, cranes, heavy plant, or specialised machinery.
6.11. Auto Deals
Vehicle advertisements, vehicle-sale support, vehicle inspection coordination, or direct vehicle sales where the relevant listing expressly identifies OLADAY as the seller.
6.12. Business Listings
Business discovery and listing services through which third-party businesses may advertise lawful products or services.
6.13. Additional Services
OLADAY may introduce, modify, combine, suspend, or discontinue Services subject to applicable law and any confirmed Booking already accepted.
07 · Section
Service Availability and Coverage
7.1.
Service availability depends on factors including:
a. pickup and delivery locations;
b. vehicle availability;
c. Driver availability;
d. Partner coverage;
e. route accessibility;
f. Item type;
g. weight and dimensions;
h. required permits;
i. operating hours;
j. weather and road conditions;
k. security conditions; and
l. legal or regulatory restrictions.
7.2.
Showing a location, route, estimate, or Service on the Platform does not by itself guarantee acceptance of a Booking.
7.3.
OLADAY may refuse a Booking where the Service cannot reasonably, safely, lawfully, or commercially be performed.
7.4.
Operating hours, booking cut-off times, route schedules, and same-day availability may be displayed on the Platform and may vary by Service and location.
08 · Section
Quotations and Estimates
8.1.
A quotation may be generated using information including:
a. pickup and destination;
b. estimated distance and route;
c. Item category;
d. weight;
e. dimensions or volume;
f. vehicle category;
g. requested delivery speed;
h. traffic and route conditions;
i. tolls;
j. loading and unloading requirements;
k. waiting time;
l. special handling;
m. Partner charges;
n. insurance or declared-value cover; and
o. other operational factors.
8.2.
A quotation based on information supplied by the Customer is subject to verification.
8.3.
Unless expressly stated otherwise, a quotation is an estimate and not an accepted Booking.
8.4.
A quotation may expire after the period displayed with it.
8.5.
OLADAY may correct an obvious pricing, calculation, mapping, or technical error before performing the Service.
8.6.
Where the verified Item, route, access condition, loading requirement, risk, dimensions, or weight differs materially from the information supplied, OLADAY may issue an adjusted quotation.
8.7.
Except where immediate action is reasonably necessary for safety, the adjusted price must be communicated to and accepted by the Customer before the additional charge becomes payable.
8.8.
If the Customer rejects a legitimate adjusted quotation before pickup, the Booking may be cancelled subject only to reasonable costs already incurred and previously disclosed.
8.9.
If the discrepancy is discovered after pickup because the Customer provided inaccurate or misleading information, the Customer may be required to:
a. pay the adjusted charge;
b. arrange collection of the Item;
c. authorise its return;
d. accept a reasonable delay; or
e. pay reasonable handling, storage, or return costs.
09 · Section
Contract Formation
9.1.
Submitting a Booking is an offer by the Customer to purchase the selected Service.
9.2.
A Booking becomes binding when OLADAY issues a Booking Confirmation or otherwise expressly accepts the Booking.
9.3.
An automated acknowledgement that a request has been received does not necessarily mean that the Booking has been accepted.
9.4.
The Booking Confirmation may contain:
a. the booking or tracking number;
b. the accepted Service;
c. pickup and delivery information;
d. vehicle category;
e. price;
f. payment method;
g. delivery estimate;
h. cancellation conditions;
i. declared value;
j. compensation limit;
k. Partner details, where applicable; and
l. special instructions.
9.5.
You must review the Booking Confirmation promptly and report any error before pickup or dispatch.
9.6.
A material change requested after acceptance may be treated as a new or amended Booking and may affect price and timing.
10 · Section
Prices, Tariffs and Additional Charges
10.1.
Prices are stated in Nigerian Naira unless another currency is expressly identified.
10.2.
The Platform or quotation will disclose the applicable Service charge and any known mandatory fee before confirmation.
10.3.
Depending on the Booking, additional charges may apply for:
a. waiting time;
b. additional stops;
c. route changes;
d. return journeys;
e. failed pickup;
f. failed delivery;
g. redelivery;
h. storage;
i. loading or unloading;
j. stairs or restricted access;
k. cranes, forklifts, escorts, or lifting equipment;
l. permits;
m. tolls;
n. security support;
o. demurrage;
p. special packaging;
q. inspection;
r. insurance or enhanced cover;
s. remote-area delivery;
t. excess weight or dimensions;
u. cleaning or remediation caused by leakage or contamination; and
v. other Customer-requested services.
10.4.
An additional charge must be reasonable, connected to the Booking, and communicated before collection where it can reasonably be anticipated.
10.5.
Where urgent expenditure is necessary to protect an Item, person, vehicle, property, or the environment, OLADAY may take reasonable protective action and recover reasonable costs from the responsible party.
10.6.
Prices displayed for one route, Customer, promotion, time, or vehicle category do not create a right to the same price for another Booking.
11 · Section
Negotiated Prices and Customer Offers
11.1.
Some Services may allow the Customer to submit a price offer or negotiate a quotation.
11.2.
Submitting an offer does not require OLADAY to accept it.
11.3.
A negotiated price becomes binding only when confirmed by OLADAY.
11.4.
OLADAY may reject an offer that falls below the minimum commercially or operationally acceptable price.
11.5.
A negotiated price applies only to the Booking for which it was accepted unless otherwise agreed in writing.
12 · Section
Payment
12.1.
The available payment methods may include:
a. bank transfer;
b. payment through an approved payment processor;
c. card or electronic payment;
d. payment before dispatch;
e. payment at pickup;
f. approved business credit;
g. invoicing; or
h. another payment method displayed on the Platform.
12.2.
The payment stage may vary by Service.
12.3.
You must use only a payment method that you are authorised to use.
12.4.
A Booking may be held, delayed, or cancelled where required payment has not been received or verified.
12.5.
Payments processed through a bank, card network, or payment-service provider may also be subject to that provider’s terms.
12.6.
OLADAY does not require you to disclose your complete card PIN, online-banking password, or one-time banking authorisation code to a Driver or customer-care representative.
12.7.
You must verify payment instructions through an official OLADAY channel before transferring money.
12.8.
OLADAY may apply payments first to an overdue amount, cancellation charge, storage fee, or other valid charge associated with the relevant Account or Booking.
12.9.
Business Customers with credit terms must pay invoices within the agreed period.
12.10.
Late payment may result in:
a. suspension of credit;
b. suspension of future Bookings;
c. reasonable recovery costs;
d. interest where expressly agreed and legally permitted; or
e. legal recovery action.
12.11.
Nothing in this section prevents a Customer from raising a genuine billing dispute.
13 · Section
Taxes and Receipts
13.1.
Applicable taxes, levies, or statutory charges may be included in or added to the price as disclosed.
13.2.
OLADAY may issue an electronic receipt, invoice, booking summary, or payment confirmation.
13.3.
The Customer must promptly report any suspected billing error.
14 · Section
Promotions, Discounts and Referral Benefits
14.1.
OLADAY may offer promotional codes, discounts, referral benefits, loyalty rewards, campaign credits, or special prices.
14.2.
A promotion may be subject to separate conditions concerning:
a. eligible Customers;
b. eligible Services;
c. locations;
d. usage limits;
e. minimum order value;
f. expiry;
g. booking dates;
h. available capacity; and
i. exclusion of other offers.
14.3.
Promotional benefits:
a. have no cash value unless expressly stated;
b. cannot ordinarily be transferred or resold;
c. may not be duplicated;
d. may be limited to one Account, telephone number, device, payment method, household, or business;
e. may be withdrawn where obtained by fraud, error, manipulation, or abuse; and
f. may expire before use.
14.4.
OLADAY may correct a promotional-credit error, but will not retrospectively remove a properly earned and lawfully used benefit merely because the promotion later ends.
14.5.
A promotion does not remove a Customer’s mandatory legal rights.
15 · Section
Customer Responsibilities
The Customer must:
15.1.
have legal ownership, custody, authority, or permission to transport the Item;
15.2.
provide accurate pickup and delivery information;
15.3.
provide a working telephone number for the sender and Recipient;
15.4.
describe the Item truthfully;
15.5.
declare the correct quantity, weight, dimensions, contents, condition, and value;
15.6.
disclose any fragile, hazardous, perishable, regulated, high-value, temperature-sensitive, or unusual characteristic;
15.7.
select a suitable Service and vehicle category;
15.8.
ensure the Item is ready at the agreed pickup time;
15.9.
provide lawful and safe access to the pickup and delivery locations;
15.10.
obtain any required owner, landlord, site, estate, port, terminal, road, or government authorisation;
15.11.
ensure that the Recipient is available and authorised to receive the Item;
15.12.
comply with packaging, labelling, safety, and loading requirements;
15.13.
avoid placing a Driver or other person at risk;
15.14.
pay all valid charges;
15.15.
inspect the Item at delivery where reasonably possible; and
15.16.
cooperate with a lawful investigation, insurance claim, regulatory inquiry, or security check.
16 · Section
Prohibited Items
You must not submit any Item whose transportation, possession, sale, storage, importation, exportation, or delivery is unlawful.
Unless OLADAY has expressly confirmed lawful acceptance under a specialised Service, prohibited Items include:
16.1.
illegal drugs, narcotics, psychotropic substances, controlled substances, or unlawfully possessed medication;
16.2.
firearms, ammunition, explosives, detonators, grenades, fireworks, or weapons;
16.3.
stolen property or property obtained through fraud;
16.4.
counterfeit goods or goods infringing intellectual-property rights;
16.5.
human remains, body parts, organs, or biological specimens;
16.6.
radioactive, infectious, toxic, corrosive, poisonous, or unlawfully hazardous substances;
16.7.
unlawfully transported petroleum products, gas cylinders, fuel, or highly flammable materials;
16.8.
live animals, endangered species, protected wildlife, ivory, animal parts, or wildlife products transported contrary to law;
16.9.
cash, bank notes, coins, bearer instruments, negotiable securities, blank cheques, or payment cards, except under an expressly approved secure Service;
16.10.
unlawfully obtained identification documents, passports, licences, certificates, or government records;
16.11.
pornographic, obscene, exploitative, or unlawful material;
16.12.
goods prohibited by NIPOST, Customs, NAFDAC, NDLEA, the Police, or another competent authority;
16.13.
items intended to facilitate fraud, cybercrime, terrorism, trafficking, violence, or another offence;
16.14.
any Item that cannot be transported safely using the selected vehicle; and
16.15.
any Item OLADAY reasonably determines presents an unacceptable legal, safety, security, contamination, or reputational risk.
17 · Section
Restricted and Special-Handling Items
17.1.
The following may require prior written approval:
a. fragile Items;
b. glass;
c. artwork;
d. jewellery;
e. precious metals or stones;
f. high-value electronics;
g. computers containing valuable data;
h. batteries;
i. liquids;
j. chemicals;
k. temperature-sensitive goods;
l. perishable goods;
m. prescription medication;
n. medical equipment;
o. legal documents or original certificates;
p. motor vehicles;
q. industrial machinery;
r. generators;
s. oversized or abnormal loads;
t. fuel-powered equipment;
u. goods requiring permits; and
v. any Item with a high risk of leakage, breakage, theft, contamination, or deterioration.
17.2.
Acceptance of a restricted Item may be subject to:
a. special packaging;
b. proof of lawful ownership;
c. identification;
d. an inspection;
e. a permit;
f. special labelling;
g. declared-value cover;
h. a specialist vehicle;
i. an additional charge;
j. a signed risk acknowledgement; or
k. a separate Service Order.
17.3.
OLADAY may refuse a restricted Item even after a preliminary quotation if safe and lawful transportation cannot be confirmed.
18 · Section
Inspection and Verification
18.1.
OLADAY may request that an Item be opened, inspected, measured, photographed, scanned, or weighed before or during the Service.
18.2.
Inspection may be carried out to:
a. verify the Booking information;
b. select the appropriate vehicle;
c. confirm lawful contents;
d. identify prohibited or dangerous Items;
e. determine packaging adequacy;
f. assess existing damage;
g. calculate price;
h. document chain of custody; or
i. comply with law or a lawful authority.
18.3.
The Customer remains responsible for the accuracy of declarations even where OLADAY performs a visual inspection.
18.4.
OLADAY is not required to identify a concealed defect, hidden dangerous substance, inaccurate internal quantity, or unlawfully concealed Item.
18.5.
Where an Item is suspected to be illegal or dangerous, OLADAY may:
a. stop transportation;
b. isolate the Item where safe;
c. refuse delivery;
d. contact the Customer;
e. surrender the Item to an authorised agency;
f. provide information required by law; or
g. take other reasonable protective action.
18.6.
The Customer is responsible for reasonable costs and losses arising from an illegal, dangerous, misleadingly described, or improperly packaged Item.
19 · Section
Packaging and Labelling
19.1.
Unless OLADAY expressly agrees to provide packaging, the Customer is responsible for packaging the Item.
19.2.
Packaging must be suitable for:
a. the Item’s weight and dimensions;
b. normal road vibration;
c. loading and unloading;
d. stacking where reasonably expected;
e. weather exposure appropriate to the Service;
f. route and vehicle type;
g. handling at hubs or transfer points; and
h. the nature of other compatible cargo.
19.3.
Fragile or sensitive Items must have adequate internal protection and clear handling instructions.
19.4.
Liquids and powders must be sealed in leak-resistant internal and external packaging.
19.5.
Sharp Items must be securely covered and contained.
19.6.
The outer packaging should carry the correct sender, Recipient, booking reference, and any required warning label.
19.7.
OLADAY may reject inadequate packaging or offer additional packaging at an agreed charge.
19.8.
Acceptance of an Item does not amount to a guarantee that the Customer’s packaging is adequate.
19.9.
OLADAY is not responsible for loss or damage caused primarily by inadequate packaging, except to the extent that OLADAY expressly undertook the packaging or caused the loss through its own proven negligence.
20 · Section
Loading and Unloading
20.1.
The Booking Confirmation will determine whether loading and unloading are included.
20.2.
The Customer must disclose where an Item requires:
a. multiple handlers;
b. a forklift;
c. a crane;
d. a ramp;
e. a pallet jack;
f. rigging;
g. a towing system;
h. dismantling;
i. lifting equipment; or
j. specialist supervision.
20.3.
Drivers are not required to lift an Item that exceeds safe manual-handling limits or presents a risk of injury or damage.
20.4.
Where the Customer or its contractor performs loading, the Customer is responsible for proper positioning, restraint, weight distribution, and loading safety.
20.5.
Where OLADAY performs loading, OLADAY will use reasonable care and an appropriate method based on the disclosed Item information.
20.6.
Additional loading, unloading, waiting, labour, lifting, or equipment costs may be charged where not included in the original quotation.
21 · Section
Pickup
21.1.
The Customer must ensure that the Item is ready, accessible, correctly packaged, and lawfully releasable at the agreed time.
21.2.
The Driver may contact the sender when approaching or arriving.
21.3.
The Customer should verify the Driver, vehicle, and Booking information before releasing the Item.
21.4.
OLADAY may record pickup using:
a. a photograph;
b. an OTP;
c. a signature;
d. a QR code;
e. a timestamp;
f. GPS information;
g. a waybill;
h. a receipt; or
i. another reasonable method.
21.5.
The Customer must not hand an Item to an unidentified person merely because that person claims to represent OLADAY.
21.6.
If pickup cannot be completed because the Item is unavailable, access is denied, the Customer cannot be contacted, the Item is prohibited, or the Booking information is materially inaccurate, OLADAY may treat it as a failed pickup.
21.7.
A reasonable failed-pickup or call-out charge may apply where disclosed or where OLADAY has incurred actual dispatch costs.
22 · Section
Delivery
22.1.
OLADAY will attempt delivery to the address or location stated in the Booking.
22.2.
The Customer is responsible for ensuring that the address and contact details are correct.
22.3.
The Recipient must be available and provide reasonable cooperation.
22.4.
Unless the Booking requires delivery only to a named person, OLADAY may deliver to:
a. the named Recipient;
b. an adult authorised by the Recipient;
c. an authorised employee;
d. reception;
e. security personnel;
f. a mailroom;
g. a site manager;
h. a warehouse representative; or
i. another person reasonably appearing authorised at the delivery location.
22.5.
The Customer must expressly state before dispatch where delivery must be made only to a named Recipient.
22.6.
OLADAY may require identification, an OTP, signature, photograph, company stamp, delivery code, or another verification method.
22.7.
A Recipient’s signature, OTP, photograph, acknowledgment, or acceptance by an authorised person may constitute proof of delivery.
22.8.
For contactless delivery, OLADAY may place the Item at the agreed secure location and record photographic or electronic proof.
22.9.
OLADAY may refuse to leave an Item unattended where doing so would be unsafe, unlawful, contrary to the Booking, or likely to cause loss.
23 · Section
Proof of Pickup and Delivery
23.1.
OLADAY may maintain electronic proof of pickup and delivery.
23.2.
Proof may include:
a. booking records;
b. status history;
c. photographs;
d. GPS coordinates;
e. timestamps;
f. OTP confirmation;
g. signatures;
h. driver notes;
i. recipient details;
j. waybills;
k. vehicle-tracker records; and
l. customer communications.
23.3.
Electronic proof is intended to establish the operational history of the Booking but may be challenged where the Customer provides credible evidence of error, fraud, or misdelivery.
23.4.
The Customer must not falsely deny delivery, misuse an OTP, or instruct a Recipient to make a fraudulent non-delivery claim.
24 · Section
Failed Delivery, Redelivery and Return
24.1.
A delivery may fail where:
a. the Recipient is unavailable;
b. the Recipient refuses the Item;
c. the address is incorrect;
d. access is denied;
e. the location is unsafe;
f. the Customer cannot be contacted;
g. payment required at delivery is not made;
h. identification or verification cannot be completed; or
i. delivery would be unlawful.
24.2.
OLADAY may contact the Customer for instructions.
24.3.
Depending on the circumstances, OLADAY may:
a. make another delivery attempt;
b. return the Item to the sender;
c. hold the Item at a hub;
d. transfer the Item to a secure Partner facility;
e. charge a reasonable redelivery, waiting, return, or storage fee; or
f. take another reasonable action agreed with the Customer.
24.4.
Where the Customer or Recipient caused the failure, the original delivery charge may remain payable.
24.5.
Where delivery failed because of OLADAY’s established error, the Customer will not be charged for a reasonable corrective delivery.
24.6.
An Item left unclaimed after reasonable notice may be handled, returned, sold, destroyed, or surrendered in accordance with applicable law, the nature of the Item, and any regulatory direction.
24.7.
Any sale or disposal will occur only after reasonable efforts to contact the Customer and subject to applicable legal requirements.
25 · Section
Tracking and Location Information
25.1.
Available Bookings may be assigned a tracking number.
25.2.
Tracking may use information from:
a. the Driver’s authorised mobile device;
b. a vehicle GPS tracker;
c. Partner updates;
d. hub scans;
e. pickup and delivery events;
f. route calculations; and
g. manual operational updates.
25.3.
Tracking information is provided for operational convenience.
25.4.
A map position, route line, estimated time, or status may be delayed or inaccurate because of:
a. poor network coverage;
b. GPS interference;
c. device failure;
d. battery failure;
e. tracker failure;
f. map or geocoding errors;
g. delayed Partner updates;
h. hub transfer;
i. traffic diversion; or
j. security restrictions.
25.5.
A temporary loss of live tracking does not by itself mean that an Item is lost or that transportation has stopped.
25.6.
OLADAY will use reasonable efforts to obtain and provide updated information where tracking becomes unavailable.
25.7.
Customers must not use tracking information to threaten, harass, obstruct, follow, or endanger a Driver or Partner.
26 · Section
Delivery Times and Service Estimates
26.1.
Displayed pickup and delivery times are estimates unless the Booking Confirmation expressly states that a specific service level is guaranteed.
26.2.
Estimated times may be affected by:
a. traffic;
b. weather;
c. road conditions;
d. accidents;
e. breakdowns;
f. government restrictions;
g. police or security checks;
h. road closures;
i. incorrect addresses;
j. Recipient availability;
k. loading delays;
l. Partner handovers;
m. capacity consolidation;
n. force majeure; or
o. other circumstances outside reasonable operational control.
26.3.
OLADAY will use reasonable care to perform the Service within the communicated period.
26.4.
Where a material delay is known, OLADAY will use reasonable efforts to notify the Customer and provide updated information.
26.5.
The Customer must disclose before booking where delivery by a particular time is essential.
26.6.
OLADAY is not responsible for a missed commercial opportunity, production loss, penalty, appointment, flight, court deadline, tender, or similar consequence unless OLADAY expressly accepted that specific risk in a written Service Order.
27 · Section
Express, Same Day and Next Day Services
27.1.
Express and Same Day availability depends on the booking time, operating window, route, traffic, vehicle capacity, Item readiness, and Recipient availability.
27.2.
A Booking placed after the applicable cut-off may be moved to the next available operating period.
27.3.
Where a Customer selects Next Day or another scheduled Service, the lower price may reflect a wider pickup or delivery window.
27.4.
A scheduled date does not guarantee an exact minute of arrival unless expressly confirmed.
27.5.
Where OLADAY cannot provide the selected speed, the Customer may be offered:
a. an alternative delivery window;
b. another vehicle;
c. a Partner Service;
d. a revised quotation; or
e. cancellation and a refund for the unperformed Service.
28 · Section
Share Van and Shared Route
28.1.
Share Van allows multiple Customers to use compatible portions of a vehicle’s capacity.
28.2.
The price may be calculated using:
a. occupied floor space;
b. cubic volume;
c. dimensions;
d. weight;
e. handling requirements;
f. route;
g. loading sequence;
h. cargo compatibility; and
i. available capacity.
28.3.
The Customer may be required to upload or provide photographs of the load.
28.4.
Photographs do not replace accurate dimensions, weight, quantity, and content declarations.
28.5.
OLADAY may inspect or remeasure the load and issue a corrected price.
28.6.
The Customer may accept or decline a corrected price before pickup, subject to reasonable costs already incurred.
28.7.
A Share Van Item may be:
a. consolidated with other cargo;
b. loaded and unloaded in route order;
c. transferred at a hub;
d. moved between suitable vehicles;
e. carried by a Partner; or
f. held briefly while compatible route capacity is completed.
28.8.
Shared Route delivery times may be wider than full-vehicle-hire delivery times.
28.9.
OLADAY will not knowingly combine cargo that is unsafe, unlawful, contaminating, or materially incompatible.
28.10.
The Customer must disclose if an Item:
a. cannot be stacked;
b. cannot be tilted;
c. is fragile;
d. is temperature-sensitive;
e. produces odour;
f. can leak;
g. is hazardous; or
h. requires isolation.
28.11.
Unused vehicle space is not reserved exclusively for one Customer unless the Customer purchases full hire.
28.12.
Tracking for a shared Booking may display the movement of the assigned vehicle or milestone updates associated with the Customer’s Item.
29 · Section
Full Van Hire
29.1.
Full van hire reserves the agreed vehicle capacity for the Customer during the confirmed Service.
29.2.
The Customer must not exceed the vehicle’s lawful payload, dimensions, passenger capacity, or permitted use.
29.3.
A vehicle may be substituted with an equivalent or higher-capacity vehicle where reasonably necessary.
29.4.
Full hire does not permit the Customer to:
a. drive the vehicle;
b. direct the Driver to break traffic laws;
c. carry unauthorised passengers;
d. use the vehicle for an illegal purpose;
e. overload the vehicle; or
f. require access to an unsafe road or site.
29.5.
Additional distance, stops, waiting time, overnight use, interstate permits, tolls, loading, and return movement may be charged where not included.
30 · Section
Interstate and Partner-Company Services
30.1.
OLADAY may use another licensed or appropriately authorised logistics company to perform an interstate, regional, relay, or destination Service.
30.2.
By confirming such a Booking, the Customer authorises OLADAY to subcontract, transfer, or hand over the Item as reasonably required for the agreed route.
30.3.
OLADAY will seek to use Partners with suitable operational capacity for the Service.
30.4.
An interstate Item may move through:
a. an OLADAY pickup vehicle;
b. an OLADAY hub;
c. a Partner terminal;
d. a line-haul vehicle;
e. a relay location;
f. a destination hub; and
g. a destination last-mile vehicle.
30.5.
OLADAY may require Partners to provide milestone, custody, dispatch, arrival, and delivery updates.
30.6.
Live vehicle-level tracking may not be available during every stage of an interstate journey.
30.7.
Where live tracking is unavailable, OLADAY may provide hub, handover, departure, arrival, and delivery status updates.
30.8.
The Customer must provide complete destination information, including state, city, local area, recipient contact details, and any terminal or access requirement.
30.9.
The Customer is responsible for permits, declarations, ownership documents, or regulatory approvals that legally belong to the cargo owner.
30.10.
OLADAY may open, inspect, or require documentation for interstate cargo where necessary for safety, Partner acceptance, or regulatory compliance.
30.11.
A Partner’s operational rules may apply where disclosed before confirmation, but no Partner term will remove a mandatory right available to the Customer under Nigerian law.
30.12.
Complaints regarding a Partner Service should be submitted to OLADAY so that OLADAY can coordinate investigation and resolution.
31 · Section
Cargo Trucks, Trailers, Containers and Oversized Loads
31.1.
Cargo, trailer, flatbed, container, and oversized-load Bookings may require:
a. a route survey;
b. weight verification;
c. loading plans;
d. axle-load assessment;
e. permits;
f. escorts;
g. lifting equipment;
h. port or terminal documents;
i. customs documents;
j. site inspection;
k. road-access confirmation; and
l. specialist insurance.
31.2.
The Customer must provide accurate cargo specifications and photographs where requested.
31.3.
The Customer must disclose:
a. gross weight;
b. dimensions;
c. centre of gravity;
d. lifting points;
e. hazardous characteristics;
f. packaging and securing method;
g. loading location;
h. unloading location; and
i. required delivery deadline.
31.4.
The Customer is responsible for defects in a container, pallet, lifting point, loading frame, or cargo unit supplied by the Customer.
31.5.
OLADAY may refuse loading where the load would exceed lawful capacity or cannot be safely secured.
31.6.
Charges for demurrage, terminal delays, crane waiting, permit delays, or site delays may be passed to the responsible Customer where disclosed or reasonably incurred.
31.7.
Any estimated payload or vehicle capacity remains subject to the specific vehicle, legal axle limits, route restrictions, and safe-loading requirements.
32 · Section
Construction Materials and Dump-Truck Services
32.1.
A construction-material Booking must identify, as accurately as possible:
a. material type;
b. grade or specification;
c. estimated quantity;
d. load size;
e. delivery location;
f. site access;
g. tipping location;
h. required date; and
i. whether loading or spreading is required.
32.2.
Where OLADAY is the seller or direct supplier, the Booking Confirmation will describe the material supplied.
32.3.
Where a third-party supplier is identified, OLADAY may act as logistics coordinator, marketplace operator, or payment facilitator, as stated in the Booking Confirmation.
32.4.
Natural materials may have reasonable variations in colour, texture, moisture, and particle composition.
32.5.
The Customer must ensure that the delivery site:
a. can safely accommodate the vehicle;
b. has sufficient turning and tipping space;
c. has stable ground;
d. is free from overhead obstructions;
e. is accessible without unlawful road use; and
f. has an authorised person present.
32.6.
The Driver may refuse to enter or tip at an unsafe site.
32.7.
The Customer is responsible for directing the final tipping location.
32.8.
Once bulk material has been tipped at the Customer’s authorised location, it may be impracticable to collect or return it.
32.9.
This does not prevent a valid claim where the material materially fails to match the accepted specification or was delivered to the wrong location through OLADAY’s fault.
32.10.
Waiting or demurrage charges may apply where the site is not ready, access is blocked, or the Customer delays tipping.
33 · Section
Heavy Equipment and Specialist Logistics
33.1.
Heavy-equipment Services may be performed through vetted specialist Partners.
33.2.
A specialist quotation may require:
a. equipment photographs;
b. make and model;
c. dimensions;
d. operating condition;
e. weight;
f. lifting points;
g. pickup and destination survey;
h. access-road assessment;
i. crane or low-bed requirements;
j. permits;
k. escorts;
l. dismantling; and
m. mobilisation or demobilisation.
33.3.
The Customer must disclose whether the equipment is operational, disabled, damaged, leaking, or unable to brake or steer.
33.4.
The Customer must ensure that the equipment is lawfully owned and authorised for movement.
33.5.
Where a site survey shows that the original information was incomplete, the price and schedule may be revised.
33.6.
OLADAY and its Partners may suspend loading where the operation presents an unreasonable danger.
33.7.
Where OLADAY only connects the Customer to an equipment owner, seller, or specialist operator, the hire, sale, or use of the equipment may be governed by a separate agreement with that provider.
34 · Section
Auto Deals and Vehicle Listings
34.1.
An Auto Deal may involve:
a. a vehicle sold directly by OLADAY;
b. a vehicle advertised by a third-party seller;
c. a vehicle inspection or verification service;
d. a referral to a dealer;
e. logistics for transporting a vehicle; or
f. another service identified in the listing.
34.2.
The listing or invoice should identify whether OLADAY is the seller or merely the Platform operator, advertiser, broker, or logistics provider.
34.3.
Where OLADAY is not the seller:
a. the sale contract is between the buyer and seller;
b. the buyer must perform appropriate inspection and due diligence;
c. OLADAY does not guarantee title, mileage, condition, roadworthiness, authenticity, or seller performance unless OLADAY expressly provided that verification; and
d. the seller remains responsible for the accuracy and legality of the listing.
34.4.
Where OLADAY is the seller, the sale will be governed by the invoice, vehicle description, applicable warranty, and Nigerian consumer law.
34.5.
A vehicle image may be illustrative, but material differences must be disclosed.
34.6.
No Customer should pay a seller outside the approved transaction process merely because a listing appears on the Platform.
35 · Section
Business Listings and Marketplace Features
35.1.
Where Business Listings are enabled, businesses may advertise lawful products and services.
35.2.
A listing does not automatically mean that OLADAY owns, controls, endorses, guarantees, or is affiliated with the listed business.
35.3.
Listed businesses are responsible for:
a. accurate descriptions;
b. lawful products and services;
c. required licences;
d. price accuracy;
e. customer service;
f. taxes;
g. warranties;
h. fulfilment; and
i. compliance with applicable law.
35.4.
OLADAY may review, verify, reject, suspend, edit, or remove a listing where it is:
a. misleading;
b. unlawful;
c. fraudulent;
d. unsafe;
e. inaccurate;
f. offensive;
g. infringing;
h. no longer available; or
i. inconsistent with Platform rules.
35.5.
OLADAY may display verification indicators, but verification does not eliminate the Customer’s responsibility to exercise reasonable judgment.
35.6.
Where OLADAY provides delivery for a marketplace transaction, the delivery Service is governed by these Terms even where the underlying sale is between third parties.
36 · Section
Customer Changes and Rescheduling
36.1.
A Customer may request changes to:
a. pickup time;
b. delivery time;
c. address;
d. Recipient;
e. vehicle category;
f. Item description;
g. route;
h. number of stops; or
i. another Booking detail.
36.2.
A requested change is effective only when accepted by OLADAY.
36.3.
A change may affect price, route, vehicle assignment, Partner availability, or delivery time.
36.4.
OLADAY may refuse a change that is unsafe, unlawful, impracticable, or incompatible with another confirmed Booking.
37 · Section
Cancellation by the Customer
37.1.
A Customer may cancel an advance Booking, subject to reasonable charges connected to costs already incurred.
37.2.
Where cancellation occurs before OLADAY has accepted the Booking, no Service charge will ordinarily apply.
37.3.
Where cancellation occurs after acceptance but before dispatch, OLADAY may deduct a previously disclosed reservation, administrative, or third-party cost that has already been reasonably incurred.
37.4.
Where a Driver or vehicle has already been dispatched, a reasonable dispatch or call-out fee may apply.
37.5.
Where the Item has already been picked up, the Customer may be charged for:
a. transportation already performed;
b. return delivery;
c. storage;
d. handling;
e. Partner costs;
f. loading or unloading; and
g. other reasonable costs caused by the cancellation.
37.6.
A full-vehicle, interstate, trailer, heavy-equipment, construction-supply, or specialist Booking may require a deposit.
37.7.
A deposit may be non-refundable only to the extent clearly disclosed before payment and reasonably connected to vehicle reservation, permits, materials, Partner commitments, mobilisation, or another unavoidable cost.
37.8.
Any balance not reasonably required to cover such costs will be refunded.
37.9.
A promotional or discounted price may carry special cancellation conditions, but those conditions must be disclosed before confirmation.
37.10.
Nothing in this section removes a cancellation or refund right that cannot lawfully be excluded.
38 · Section
Cancellation by OLADAY
38.1.
OLADAY may cancel or refuse a Booking where:
a. the Item is prohibited;
b. the Item was materially misdescribed;
c. the selected vehicle is unsuitable;
d. payment is not received;
e. the Service would be unsafe or unlawful;
f. required permits are unavailable;
g. the Customer is abusive or threatening;
h. fraud is suspected;
i. a Driver or Partner is unavailable;
j. a force-majeure event prevents performance; or
k. another serious operational reason exists.
38.2.
Where OLADAY cancels for reasons not caused by the Customer, OLADAY will offer, as appropriate:
a. a replacement vehicle;
b. a revised schedule;
c. an alternative Partner;
d. another Service; or
e. a refund for the unperformed part of the Service.
38.3.
Where cancellation results from the Customer’s breach, false declaration, prohibited Item, unsafe conduct, or non-payment, OLADAY may deduct reasonable costs already incurred.
39 · Section
Refunds
39.1.
Refund entitlement depends on the reason for cancellation, the stage of the Service, and costs already incurred.
39.2.
Where OLADAY accepts that a paid Service was not performed and no reasonable cost is deductible, the Customer will receive a full refund for that Service.
39.3.
Where only part of the Service was performed, OLADAY may issue a proportionate refund after deducting the reasonable value of the completed part and unavoidable costs.
39.4.
Approved refunds will ordinarily be initiated within seven business days after the refund decision.
39.5.
The time required for the funds to appear may depend on the bank, card network, or payment processor.
39.6.
A cash payment may be refunded by bank transfer or another traceable method after verification.
39.7.
A promotional credit may be restored as promotional credit rather than cash.
39.8.
OLADAY may require reasonable identity, payment, or bank-account verification before issuing a refund.
39.9.
The Customer should contact OLADAY before initiating a chargeback so that the matter can be investigated.
39.10.
This does not restrict the Customer’s lawful right to dispute an unauthorised or improperly processed payment.
40 · Section
Loss, Damage and Shortage
40.1.
The Customer should inspect the Item promptly upon delivery where reasonably possible.
40.2.
Visible damage, shortage, tampering, or incorrect delivery should be recorded with the Driver or reported promptly through an official OLADAY channel.
40.3.
For evidence-preservation purposes, Customers are encouraged to report:
a. visible damage or shortage within 24 hours;
b. concealed damage within seven days after delivery; and
c. suspected non-delivery promptly after the expected delivery period.
40.4.
These reporting periods assist investigation but do not remove a mandatory legal right where a longer period applies.
40.5.
A claim should include:
a. booking or tracking number;
b. sender and Recipient details;
c. Item description;
d. evidence of condition before pickup;
e. evidence of damage or shortage;
f. purchase receipt, invoice, or other evidence of value;
g. packaging photographs;
h. delivery photographs;
i. repair quotation, where relevant; and
j. any other reasonably required information.
40.6.
OLADAY may inspect the Item, packaging, delivery location, tracking history, vehicle records, and Partner records.
40.7.
The Customer must preserve the Item and packaging while a claim is being investigated where reasonably possible.
40.8.
OLADAY may reject a fraudulent, exaggerated, fabricated, duplicated, or unsupported claim.
41 · Section
Compensation
41.1.
Where OLADAY is legally responsible for direct physical loss of or damage to an Item, compensation will be assessed using the available evidence.
41.2.
Subject to applicable law, compensation will not exceed the lowest of:
a. the reasonable repair cost;
b. the reasonable replacement cost for an equivalent Item;
c. the Item’s proven current value;
d. the Declared Value accepted for the Booking; and
e. the applicable service-specific compensation limit disclosed before confirmation.
41.3.
OLADAY may refund the delivery charge where the contracted delivery Service was not substantially performed.
41.4.
Sentimental, speculative, or unsupported values are not compensable.
41.5.
Where an Item contains used goods, compensation may consider age, condition, depreciation, and fair market value.
41.6.
Where only part of a consignment is damaged, compensation will ordinarily relate only to that part unless the remaining goods have reasonably lost their practical value.
41.7.
OLADAY may arrange repair, replacement, recovery, or monetary compensation, depending on the circumstances.
41.8.
Payment of a full replacement value may require transfer of the damaged Item or salvage to OLADAY or the insurer.
41.9.
No compensation provision in these Terms excludes liability that cannot lawfully be excluded.
42 · Section
Declared Value and Insurance
42.1.
The Customer must state an accurate value where the Platform requests a Declared Value.
42.2.
Declaring a value does not automatically create insurance.
42.3.
The Booking Confirmation should state whether:
a. ordinary goods-in-transit protection applies;
b. a service-specific liability limit applies;
c. enhanced cover has been purchased;
d. the Item is excluded from cover; or
e. separate insurance is required.
42.4.
High-value Items may require prior approval, supporting documents, enhanced insurance, or a specialist Service.
42.5.
Where an insurance policy applies, the claim may also be subject to the lawful terms, exclusions, evidence requirements, and decision of the insurer.
42.6.
OLADAY will not knowingly represent an Item as insured where the applicable cover has not been confirmed.
42.7.
The Customer may arrange independent insurance where the available OLADAY protection is insufficient.
43 · Section
Circumstances Where OLADAY May Not Be Responsible
Subject to applicable law, OLADAY will not be responsible to the extent that loss, damage, delay, contamination, or failure was caused by:
43.1.
inadequate or inappropriate packaging supplied by the Customer;
43.2.
an inherent defect, weakness, decay, leakage, or natural deterioration of the Item;
43.3.
incorrect or incomplete information supplied by the Customer;
43.4.
an undisclosed hazardous or restricted characteristic;
43.5.
normal wear associated with lawful transportation;
43.6.
the Customer’s loading, restraint, or unloading;
43.7.
the act or omission of the sender, Recipient, owner, supplier, or another person controlled by the Customer;
43.8.
Recipient refusal or unavailability;
43.9.
lawful inspection, detention, seizure, confiscation, or destruction by an authority;
43.10.
transportation of a prohibited Item;
43.11.
a force-majeure event;
43.12.
loss of electronic data stored on a transported device, unless the loss resulted directly from physical damage for which OLADAY is legally responsible; or
43.13.
another event that OLADAY could not reasonably prevent despite exercising appropriate care.
44 · Section
Limitation of Liability
44.1.
Nothing in these Terms excludes or limits liability for:
a. fraud;
b. fraudulent misrepresentation;
c. death or personal injury caused by negligence;
d. deliberate misconduct;
e. gross negligence where it cannot lawfully be limited;
f. breach of a mandatory consumer right; or
g. any other liability that Nigerian law does not permit to be excluded.
44.2.
Subject to clause 44.1, OLADAY is responsible for proven direct loss that is reasonably connected to OLADAY’s breach of the Service Order or negligence.
44.3.
OLADAY is not ordinarily responsible for indirect or consequential loss, including:
a. loss of profit;
b. loss of revenue;
c. loss of anticipated savings;
d. loss of business opportunity;
e. reputational loss;
f. production interruption;
g. contractual penalties owed to a third party; or
h. loss resulting from the Customer’s failure to maintain backups or alternative arrangements.
44.4.
Clause 44.3 does not apply where such loss cannot lawfully be excluded or where OLADAY expressly accepted the specific risk in writing.
44.5.
For a consumer Booking, these Terms will be interpreted consistently with mandatory consumer-protection law.
44.6.
For a negotiated business Service, the parties may agree to a different liability allocation in writing.
45 · Section
Force Majeure
45.1.
OLADAY will not be in breach for delay or failure caused by an event outside reasonable control, including:
a. severe weather;
b. flood;
c. fire;
d. epidemic or pandemic;
e. civil unrest;
f. riot;
g. terrorism;
h. war;
i. government restriction;
j. road closure;
k. fuel shortage;
l. industrial action;
m. widespread telecommunications failure;
n. major power failure;
o. natural disaster;
p. security emergency;
q. port or terminal closure; or
r. another comparable event.
45.2.
OLADAY will use reasonable efforts to reduce the effect of the event and communicate material delays.
45.3.
Where the event prevents performance for an unreasonable period, either party may cancel the unperformed part of the Service.
45.4.
The Customer will receive a refund for the unperformed part after deduction of reasonable and unavoidable costs already incurred.
46 · Section
Communications
46.1.
OLADAY may send transactional communications concerning:
a. Account verification;
b. quotations;
c. Bookings;
d. payments;
e. Driver assignment;
f. pickup;
g. tracking;
h. delivery;
i. delays;
j. security;
k. claims;
l. complaints; and
m. changes materially affecting the Service.
46.2.
Transactional communications may be sent by:
a. in-app notification;
b. email;
c. SMS;
d. telephone call;
e. WhatsApp or another approved messaging channel;
f. website notification; or
g. another contact method supplied by the Customer.
46.3.
The Customer must maintain current contact information.
46.4.
Marketing communications will be sent only on an appropriate lawful basis.
46.5.
A Customer may opt out of direct marketing using the unsubscribe facility or account preference provided.
46.6.
Opting out of marketing does not prevent essential Booking, Account, security, or legal communications.
47 · Section
Privacy and Personal Data
47.1.
OLADAY processes personal data in accordance with its Privacy Policy and applicable Nigerian data-protection law.
47.2.
Depending on the Service, OLADAY may process:
a. identity information;
b. contact information;
c. Account information;
d. pickup and delivery addresses;
e. Recipient information;
f. payment and transaction information;
g. Booking history;
h. customer-support communications;
i. device and security information;
j. approximate or precise location information;
k. Driver and vehicle location information;
l. photographs;
m. signatures;
n. proof-of-delivery information;
o. identification documents where required;
p. fraud-prevention information; and
q. other information necessary to provide the Service.
47.3.
Information may be shared where reasonably necessary with:
a. Drivers;
b. Partners;
c. Recipients;
d. payment processors;
e. mapping and communication providers;
f. insurers;
g. professional advisers;
h. OLADAY group entities;
i. regulators;
j. law-enforcement agencies; and
k. other authorised service providers.
47.4.
OLADAY will not sell a Customer’s personal data merely because the Customer uses the Platform.
47.5.
Personal data will be retained for the periods required for operations, safety, accounting, insurance, dispute resolution, fraud prevention, regulatory compliance, and other lawful purposes described in the Privacy Policy.
47.6.
Account deletion does not require OLADAY to erase information that must lawfully be retained.
47.7.
Customers may exercise applicable data rights through the contact method stated in the Privacy Policy.
47.8.
Separate consent may be requested where OLADAY wishes to use a Customer’s photograph, testimonial, or identifiable content for advertising beyond what is necessary to provide the Service.
48 · Section
Platform Security and Acceptable Use
48.1.
You must use the Platform lawfully and responsibly.
48.2.
You must not:
a. gain or attempt to gain unauthorised access;
b. test or scan the Platform for vulnerabilities without prior written authorisation;
c. bypass authentication, access controls, rate limits, or security measures;
d. introduce malware, ransomware, spyware, malicious code, or harmful files;
e. disrupt servers, APIs, applications, networks, tracking systems, or payment systems;
f. scrape or extract Platform data through unauthorised automated means;
g. reverse engineer, decompile, disassemble, or attempt to derive protected source code except where expressly permitted by law;
h. manipulate prices, locations, bookings, promotions, tracking, or proof of delivery;
i. submit false GPS information or fabricated delivery evidence;
j. impersonate a Driver, Customer, employee, Partner, or OLADAY representative;
k. use the Platform for fraud, harassment, threats, abuse, trafficking, or another offence;
l. overload the Platform through excessive or malicious requests;
m. use stolen credentials or payment details;
n. publish another person’s private information without authority; or
o. assist another person to do any of the above.
48.3.
A person who believes they have identified a genuine security vulnerability should report it privately through OLADAY’s designated security-reporting channel.
48.4.
Security research must not involve:
a. accessing another person’s data;
b. altering or deleting records;
c. disrupting operations;
d. social engineering staff or Drivers;
e. physical intrusion;
f. extortion; or
g. public disclosure before OLADAY has had a reasonable opportunity to investigate and remediate the issue.
48.5.
OLADAY may preserve security logs and cooperate with lawful investigations.
49 · Section
Intellectual Property
49.1.
The Platform, software, code, design, graphics, text, logos, trademarks, databases, booking systems, pricing systems, tracking systems, and related materials are owned by or licensed to OLADAY.
49.2.
OLADAY grants the Customer a limited, revocable, non-exclusive, non-transferable right to use the Platform for lawful personal or business purposes.
49.3.
You must not reproduce, sell, license, commercially exploit, copy, adapt, distribute, republish, or create derivative works from protected Platform materials without permission.
49.4.
The OLADAY name, logos, vehicle branding, and service marks must not be used in a way that suggests false affiliation or endorsement.
49.5.
A Business Listing owner retains ownership of its original content but grants OLADAY a non-exclusive licence to host, display, resize, format, and distribute that content for the purpose of operating and promoting the listing.
49.6.
A person claiming intellectual-property infringement should provide sufficient information for OLADAY to investigate.
50 · Section
Customer Content and Reviews
50.1.
Customers may be able to upload:
a. Item photographs;
b. delivery instructions;
c. reviews;
d. comments;
e. Business Listing content;
f. proof documents; or
g. other material.
50.2.
You must have the right to submit the content.
50.3.
Content must not be:
a. false;
b. defamatory;
c. threatening;
d. fraudulent;
e. unlawful;
f. discriminatory;
g. obscene;
h. privacy-infringing;
i. malicious; or
j. intellectual-property infringing.
50.4.
OLADAY may remove content that violates these Terms or applicable law.
50.5.
A genuine negative review will not be removed merely because it is critical, but it may be moderated where it contains unlawful content, private information, threats, or demonstrably false allegations.
51 · Section
Third-Party Services and Links
51.1.
The Platform may contain links or integrations provided by third parties.
51.2.
Third-party services may include:
a. maps;
b. payment processors;
c. communication platforms;
d. analytics services;
e. business websites;
f. vehicle listings;
g. Partner portals; and
h. social-media services.
51.3.
Use of a third-party service may be governed by that provider’s terms and privacy policy.
51.4.
A link does not automatically mean that OLADAY controls or endorses the linked content.
51.5.
OLADAY remains responsible for its own obligations and will not rely on this section to exclude a liability that cannot lawfully be excluded.
52 · Section
Suspension and Termination
52.1.
A Customer may stop using the Platform and request Account closure.
52.2.
Account closure is subject to:
a. completion of active Bookings;
b. outstanding payments;
c. unresolved claims;
d. lawful retention requirements; and
e. fraud or security investigations.
52.3.
OLADAY may restrict, suspend, or terminate an Account where the Customer:
a. breaches these Terms;
b. commits or attempts fraud;
c. submits prohibited Items;
d. threatens staff, Drivers, Partners, or other Customers;
e. repeatedly fails to pay;
f. abuses refunds, promotions, or chargebacks;
g. compromises Platform security;
h. creates an unacceptable safety risk;
i. provides false information; or
j. uses the Platform unlawfully.
52.4.
Where reasonably possible, OLADAY will provide notice and an opportunity to correct a remediable breach.
52.5.
Immediate suspension may occur where necessary to protect people, property, data, the Platform, or an investigation.
52.6.
Termination does not remove rights, liabilities, payment obligations, or claims that arose before termination.
53 · Section
Indemnity
53.1.
To the extent permitted by law, a Customer will be responsible for reasonable losses, claims, penalties, damage, and expenses arising from the Customer’s:
a. illegal Item;
b. false declaration;
c. lack of authority over an Item;
d. infringement of another person’s rights;
e. dangerous or contaminating Item;
f. breach of these Terms;
g. fraudulent use of the Platform; or
h. violation of applicable law.
53.2.
This clause does not require a consumer to indemnify OLADAY for OLADAY’s own negligence, defective performance, fraud, or breach of mandatory law.
53.3.
OLADAY will notify the Customer of a material third-party claim and allow reasonable participation in the defence where appropriate.
54 · Section
Complaints and Customer Support
54.1.
A complaint should be submitted through:
a. the in-app support function;
b. the customer-support channel displayed on the Platform;
c. OLADAY’s official telephone line;
d. the designated customer-care email; or
e. another official OLADAY contact channel.
54.2.
The Customer should provide:
a. name;
b. contact details;
c. Booking or tracking number;
d. summary of the issue;
e. requested resolution; and
f. supporting evidence.
54.3.
OLADAY will acknowledge and investigate complaints within a reasonable period.
54.4.
OLADAY aims to conclude a formal complaint within 30 days, although complex insurance, Partner, fraud, or regulatory matters may require additional time.
54.5.
Where additional time is required, OLADAY will use reasonable efforts to provide an update.
54.6.
Nothing prevents a Customer from submitting a complaint to an appropriate regulator or court.
55 · Section
Dispute Resolution
55.1.
The parties should first attempt to resolve a dispute through OLADAY’s complaint process.
55.2.
Where a dispute is not resolved, either party may send a written dispute notice describing:
a. the Booking;
b. the facts;
c. the amount or remedy sought; and
d. the supporting evidence.
55.3.
The parties will attempt good-faith negotiation for at least 14 days after receipt of the dispute notice.
55.4.
The parties may agree to mediation or another appropriate alternative dispute-resolution process.
55.5.
Participation in negotiation or mediation does not prevent urgent court action where necessary to protect a person, property, confidential information, or legal right.
55.6.
A consumer retains the right to approach the Federal Competition and Consumer Protection Commission, NIPOST’s Courier and Logistics Regulatory Department, the Nigeria Data Protection Commission, another competent regulator, or a court where applicable.
56 · Section
Governing Law and Jurisdiction
56.1.
These Terms and each Service Order are governed by the laws of the Federal Republic of Nigeria.
56.2.
Subject to any mandatory consumer-jurisdiction rule, the courts with jurisdiction in Lagos State or the location of OLADAY’s registered office will have jurisdiction over disputes that are not otherwise resolved.
56.3.
Nothing in these Terms prevents a Customer from relying on a mandatory right available under applicable Nigerian law.
57 · Section
Changes to the Platform or Services
57.1.
OLADAY may update the Platform to:
a. improve functionality;
b. introduce Services;
c. address security risks;
d. correct errors;
e. comply with law;
f. modify operational processes; or
g. discontinue an unsupported feature.
57.2.
An update will not retrospectively change the agreed price or essential terms of an already accepted Booking unless:
a. the Customer agrees;
b. the change is legally required; or
c. the original Booking information was materially inaccurate.
58 · Section
Changes to These Terms
58.1.
OLADAY may review, amend or update these Terms from time to time to reflect changes in our Services, Platform features, operational experience, business practices, safety requirements, applicable law, regulatory requirements and other legitimate operational needs.
58.2.
The current Terms will be made available through the OLADAY Platform. Customers are encouraged to review the Terms periodically to remain informed of the provisions governing their use of OLADAY Services.
58.3.
Where a change materially affects existing Customers or their rights or obligations, OLADAY will provide reasonable notice through the Platform, email or another appropriate communication channel where appropriate or required by applicable law.
58.4.
Unless otherwise stated or required by applicable law, an updated version of these Terms will generally apply to Bookings confirmed after that version takes effect.
58.5.
A Booking already accepted by OLADAY will ordinarily remain governed by the version of the Terms in effect when that Booking was confirmed, unless:
- the Customer agrees to the change;
- the change is required by applicable law or a competent authority; or
- another provision of the applicable Service Order expressly permits the change.
59 · Section
Assignment and Subcontracting
59.1.
The Customer may not transfer a Booking or rights under a Service Order without OLADAY’s consent, except that the Customer may nominate an authorised Recipient.
59.2.
OLADAY may subcontract all or part of a Service to a suitable Partner.
59.3.
OLADAY may assign these Terms as part of a lawful restructuring, merger, acquisition, or transfer of business, subject to applicable notice and data-protection requirements.
60 · Section
Severability
60.1.
If any provision is found invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.
60.2.
The remaining provisions will continue to apply.
61 · Section
Waiver
61.1.
A failure or delay by either party to enforce a right does not permanently waive that right.
61.2.
A waiver is effective only for the specific matter for which it is given.
62 · Section
Entire Agreement
62.1.
The Service Order constitutes the agreement between OLADAY and the Customer concerning the relevant Booking.
62.2.
The Service Order replaces previous discussions or representations concerning that Booking, except for fraud or a statement that cannot lawfully be excluded.
62.3.
A written custom business, insurance, credit, or specialist-logistics agreement may supplement these Terms.
63 · Section
Interpretation
63.1.
Headings are for convenience and do not limit the meaning of a clause.
63.2.
Words in the singular include the plural and vice versa where the context permits.
63.3.
The words “including” and “includes” mean “including without limitation.”
63.4.
Where these Terms conflict with a mandatory provision of Nigerian law, the mandatory provision will prevail.
63.5.
Where there is an inconsistency between these Terms and a Booking Confirmation, the Booking Confirmation will prevail only for the specific commercial details of that Booking, such as route, price, compensation limit, delivery window, vehicle, or special conditions.
64 · Section
Language
64.1.
These Terms are prepared in English.
64.2.
A translation may be provided for convenience, but the English version will govern to the extent permitted by law where there is an inconsistency.
65 · Section
Company and Contact Information
Legal entity: OLADAY EXPRESS LOGISTICS LTD
Trading name: OLADAY EXPRESS LOGISTICS
Website: oladay.ng
Privacy contact: [email protected]
Questions, complaints, legal notices, and security reports should be submitted only through an official OLADAY channel.
66 · Section
Version Control
These Terms are maintained as an evolving legal and operational document and may be reviewed or updated from time to time as OLADAY's Services, Platform, operations and applicable legal or regulatory requirements develop.
The current version of these Terms will be made available through the OLADAY Platform.
Unless otherwise stated or required by applicable law, the version of the Terms in effect at the time a Booking is confirmed will ordinarily apply to that Booking.
Where OLADAY makes a material change, reasonable notice may be provided through the Platform, email or another appropriate communication channel.
OLADAY may retain appropriate records identifying the version of the Terms presented, accepted or applicable to a particular Account, Booking or customer action for contractual, legal, regulatory, security and audit purposes.
Subject to ongoing legal review · August 2026